No Products in the Cart
We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you.
1. Get in touch with our After-Sale Customer Service by sending us at email service@extrefeel.com. Ask for permission of returning and refund according to our policy stated.
2. Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return information (Details Below) by email.
3. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
4. Returns will be processed within 7 days upon receipt of your package.
PS: Please write your order number which can be find in your Extrefeel account or the order confirm email on the package like #0001 to make it be recognized easily, so we can solve your problem as soon as possible.
1. Order No., for example, #0001
2. Item No., for example, EF8001
3. Quantity of each item
4. Photo of the products you sent back
5. Photo of the shipping label on the package Extrefeel.com sent to you
6. Photo of the shipping label in the package you sent to Extrefeel.com
1. We only accept returns within 15 days from receiving the order.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.
